Frequently Asked Questions
Categories
Shipping
Do you ship overseas?
Yes. Signature Prints ships to most countries through WhiteWall’s global fulfillment network.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 10-14 business days to arrive. Overseas deliveries can take anywhere from 10-20 days. Delivery details will be provided in your confirmation email.
Returns
What if my order arrives damaged?
If your artwork arrives damaged or defective, please contact us within 7 days of delivery.
Include photos of the packaging and print, and we will arrange a replacement or repair promptly.
General
Can I request a commissioned photograph?
Commissioned work may be available on a limited basis.
Please reach out with details about your project or location.
Can I sign up to your newsletter?
Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.
Product Information
What printing options do you offer?
Each photograph is available in four premium fine-art editions:
Photo Print
Printed on Fuji Crystal DP II paper for a traditional photographic finish with exceptional detail and tonal richness.
Acrylic Print
A true photographic print mounted under glossy acrylic glass, offering vibrant colors, striking depth, and a modern presentation.
Framed Print
An acrylic print paired with a black oak floater frame, creating a clean gallery-style presentation ready to hang.
Metal Print
A direct print on Aluminum Dibond with a smooth matte surface. Durable, sleek, and ideal for contemporary spaces.
How are the prints produced?
All Signature Prints are crafted in collaboration with WhiteWall, one of the world’s leading fine-art print labs. Each piece is made to order, color-checked, and inspected for quality. Your artwork is then packaged using museum-grade protective materials to ensure safe delivery worldwide.
What size options are available?
Most prints follow a 4:6 ratio and are available in the following sizes:
- 12 × 18 in (30 × 45 cm)
- 16 × 24 in (40 × 60 cm)
- 20 × 30 in (50 × 75 cm)
- 24 × 36 in (60 × 90 cm)
Some pieces may be offered in additional or panoramic formats depending on composition.
Can I add a custom frame or size?
Some custom requests may be accommodated depending on the image and edition type.
Feel free to contact us for inquiries about custom sizes or framing options.
