Refund policy

Each Signature Print is professionally produced to order specifically for you. Because your photograph, print format, and size are produced based on your individual order, please review your selections carefully before completing your purchase.

Made-to-Order Artwork

Signature Prints are made-to-order products and are not kept as pre-produced inventory.

For this reason, returns, refunds, or exchanges for change of mind are generally not accepted.

This includes situations such as selecting the wrong size, changing your preference after ordering, or deciding that the artwork is no longer suitable for your space.

If you have questions about print type, sizing, or presentation before ordering, please contact me. I'm happy to help you choose the right option.

Print Quality Promise

Every Signature Print is made to order and carefully checked before shipment.

If your print arrives damaged or has a verified production or assembly defect, contact us within 30 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the artwork and packaging
• Photographs of any visible damage

Please keep the artwork and all original packaging until the issue has been resolved, as additional photographs or information may be required.

We will review the issue and arrange an appropriate replacement or refund.

Incorrect Orders

If you receive the wrong photograph, print format, or size due to a production or fulfillment error, please contact us promptly.

We will review the order and arrange an appropriate resolution.

Order Changes & Cancellations

Production may begin shortly after an order is placed.

If you realize that you've selected the wrong photograph, print type, size, or shipping information, please contact us immediately.

We will make every reasonable effort to accommodate a change or cancellation, but changes and cancellations cannot be guaranteed once production has begun.

Colour & Appearance

Every photograph is carefully prepared for print. However, computer monitors, phones, tablets, and other displays reproduce colour and brightness differently.

Minor differences between the image displayed on your screen and the finished print are normal and are not considered defects.

Custom & Special Orders

Custom-sized prints, personalized products, special orders, corporate orders, and other products produced specifically to customer requirements may have additional terms.

Any applicable terms will be discussed before the order is placed.

Sale Items

Unless otherwise stated, made-to-order artwork purchased during a promotion or sale remains subject to this same return policy.

A promotional price does not change the made-to-order nature of the product.

Refunds

When a refund has been approved, it will be issued to the original payment method.

Please allow time for your bank or credit-card provider to process the refund after it has been issued.

Questions or Problems With an Order

If you have a problem with your order or would like help before purchasing, please contact us:

Email: info@scottprokop.shop
Phone: 639-383-4669

We want you to be confident when purchasing a Signature Print and will work with you to resolve legitimate production, shipping, or order issues.